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Holiday Season FAQs (U.S. Customers)

CAN I MONOGRAM MY HELMET?

We are not currently offering monogrammed helmets during November, but no need to worry - they will return soon! To get alerted when they are back, please feel free to sign up for our SMS notificatio…

Updated 6 months ago by Ariel Urias

CAN SALE ITEMS BE RETURNED/EXCHANGED?

Yes! Unless your item has been monogrammed, marked-down items are still available for returns. You can visit our Returns Portal here.

Updated 6 months ago by Ariel Urias

DO YOU OFFER GIFT WRAPPING?

Sorry to say, but we do not offer any gift wrapping or personalized notes at this time, but our packing slips do not show any prices!

Updated 6 months ago by Ariel Urias

HOW DO I EXCHANGE A GIFT?

Did you receive the gift of Thousand this year that didn't quite work out? No worries, we would love to help you out! Please visit our Return Portal here to enter your information if you are in the U…

Updated 6 months ago by Ariel Urias

I HAVE MORE QUESTIONS - HOW DO I REACH OUT TO THOUSAND?

We are always here to help out! You can reach us via email at customercare@explorethousand.com. We do our best to respond in a timely manner, but response times may be delayed around the holiday seas…

Updated 6 months ago by Ariel Urias

I WANT TO RECEIVE MY ORDER BY 12/25 - WHEN DO I NEED TO PLACE MY ORDER?

We do recommend shopping earlier than later! Here are some important dates for everyone who is planning on gifting Thousand this year. December 7th - last day for ground shipping (5-11 business days)…

Updated 6 months ago by Ariel Urias

WHAT DISCOUNTS AND PROMOTIONS ARE AVAILABLE DURING THE HOLIDAY SEASON?

Thousand is celebrating the holidays with our customers by offering a few different promotions. Keep an eye on our holiday page here to see what's going on!

Updated 6 months ago by Ariel Urias

WHAT IS YOUR HOLIDAY RETURN POLICY?

We offer store credit or exchanges return gifts. Plus we have extended our return window until the end of January to give our customers plenty of time to process any returns/exchanges! Feel free to e…

Updated 6 months ago by Ariel Urias

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