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Holiday Season FAQs (International Customers)

DO YOU OFFER GIFT WRAPPING (International Customers)?

Sorry to say, but we do not offer any gift wrapping or personalized notes at this time, but our packing slips do not show any prices!

Updated 4 months ago by Ariel Urias

HOW DO I EXCHANGE A GIFT? (International Customers)

Did you receive the gift of Thousand this year that didn't quite work out? No worries, we would love to help you out! Please send us an email at customercare@explorethousand.com with the order number…

Updated 4 months ago by Ariel Urias

I HAVE MORE QUESTIONS - HOW DO I REACH OUT TO THOUSAND? (International Customers)

We are always here to help out! You can reach us via email at customercare@explorethousand.com. We do our best to respond in a timely manner, but response times may be delayed around the holiday seas…

Updated 4 months ago by Ariel Urias

WHAT IS YOUR HOLIDAY RETURN POLICY? (International Customers)

We offer store credit for returned gifts. Plus we have extended our return window until the end of January to give our customers plenty of time to process any returns/exchanges! Feel free to email us…

Updated 4 months ago by Ariel Urias

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