All Categories > Shipping & Returns
Need to cancel an order? No worries, we completely understand and will do our best to catch it before our warehouse ships it out! Please send us an email with your order number in the subject line an…
Updated 6 months ago by Ariel Urias
Did your purchase just recently go on sale? We can definitely issue a price adjustment for you within 14 days, just send us an email over at customercare@explorethousand.com! Unfortunately, we cannot…
Updated 4 months ago by Ariel Urias
Check out our Retailers page to find a store that carries our helmets near you. We’re constantly adding and updating retailers, so if you don’t see one near you, just stay tuned!
Updated 9 months ago
All monogrammed helmets are final sale and cannot be returned or exchanged. We recommend reviewing our fit guide to ensure your monogrammed helmet will be the right size for you prior to purchase.
Updated 6 months ago
We currently ship to countries where we comply with local safety regulations. Please note that international customers who wish to return or exchange their purchase must pay for return shipping. CANA…
Updated 1 month ago
Yes, we do! Right now, we only offer free shipping within the contiguous U.S., and orders going to Hawaii, Alaska, or Puerto Rico will have a shipping fee.
Monogrammed helmets are made to order, and will take some additional time to create before we send them out to you. Monogrammed helmets will ship within 7-10 business days of placing your order. Plea…
Please reach out to us immediately at customercare@explorethousand.com and we’ll be happy to update your order, change your address, etc. Please note that changes cannot be made once the order has al…
Updated 4 months ago
Want a different color or need a different size?
We want you to love your items, so we have a 30-day return/exchange policy. You can start a return or exchange by visiting our Returns Center and entering in your order number and zip code. If you ru…
It's really easy to process your return! Please visit this link: https://returns.explorethousand.com/ and enter the appropriate information. You'll receive all of your return information along with a…
Updated 5 months ago
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